If the "Sign in with Passkey" button doesn't appear, your browser may not support WebAuthn. Passkeys require a current version of Chrome, Safari, Firefox, or Edge.
Button Appears But Biometric Doesn't Show
Check that your device has biometric hardware enabled:
- Mac: System Settings → Touch ID — make sure at least one fingerprint is enrolled
- iPhone/iPad: Settings → Face ID & Passcode (or Touch ID & Passcode)
- Windows: Settings → Accounts → Sign-in options → Windows Hello — set up fingerprint or facial recognition
- Android: Settings → Security → Fingerprint or Face unlock
Registered on a Different Device
Passkeys may not be available on every device — it depends on your platform's sync:
- Apple devices: Passkeys sync via iCloud Keychain. You must be signed into the same Apple ID.
- Google/Android: Passkeys sync via Google Password Manager across devices with the same Google account.
- Windows: Windows Hello passkeys generally do not sync across machines. Register a separate passkey on each Windows device.
Still Not Working?
- Sign in with your email and password (the form below the passkey button)
- Go to Settings → Security
- Check which passkeys are registered
- Click "Add Passkey" to register one for this device
If you continue to have issues, contact [email protected] with your browser name/version and device type.