If you're having trouble connecting an external data source, here are the most common causes and fixes.
Authorization Window Doesn't Open
Check that your browser allows popups from app.maiaos.ai. Most browsers block popups by default — look for a blocked popup indicator in the address bar and allow it.
Authorization Window Opens But Fails
Enterprise-managed accounts (Google Workspace, Salesforce, Microsoft 365) often restrict which third-party apps can connect. Your IT administrator may need to:
- Add MAIA Decision OS to the organization's list of approved third-party applications
- Grant the necessary OAuth scopes for MAIA's read-only access
Contact your IT team and let them know you need to authorize MAIA Decision OS as a connected application.
Connection Succeeds But "No Results Found"
This means MAIA searched your connected source but found no documents matching the key terms from your decision description. This can happen when:
- The relevant files are in a different account or shared drive you didn't connect
- The files use different terminology than your decision description
- The source simply doesn't contain documents related to this specific decision
Workaround: Upload the relevant files manually using the 📎 paperclip button in the chat. This bypasses the search entirely and gives MAIA exactly the documents you want it to use.