MAIA targets high availability for the Enterprise Web App and API, leveraging Cloudflare's global infrastructure.
Uptime Target
MAIA targets 99.9% uptime for app.maiaos.ai and api.maiaos.ai. This means a maximum of approximately 8.7 hours of unplanned downtime per year. This target is enabled by Cloudflare's global network, which distributes MAIA across 300+ data centers with automatic failover.
Planned Maintenance
When planned maintenance is required, active Navigators will be notified in advance via email. Maintenance windows are scheduled during low-usage periods when possible.
Unplanned Downtime
If MAIA experiences unplanned downtime, Navigators will be notified via email. Status updates will be communicated through the same channel until the issue is resolved.
Support Response Time
Support requests are handled via [email protected] with a target response time of 24 hours during business days.
Formal SLA
This is a service commitment, not a contractual SLA with financial penalties. A formal Service Level Agreement with defined uptime remedies is available for Enterprise customers upon request. Contact [email protected] for details.
Last updated: March 2026.